Case Studies

Scalable Solution to Simplify School Enrollments

The Client

Stratford School offers an unparalleled education where tradition meets 21st century learning. With 23 campuses across the San Francisco Bay Area and Los Angeles, Stratford employs more than 900 faculty and staff and serves 3,000 children from preschool through 8th grade, extended care, and summer programs.

We initially engaged with Comity was to automate re-enrollment for the next academic year, we quickly saw the tangible value of scaling that solution across all of our programs and offer our parents a better experience to manage enrollment in Pre-K and after-school programs at our 23 campuses.

We have worked with other implementation firms and can attest to the unparallelled experience, ability to empathize with the users, and partnership brought by Comity. They are our go to team for all things related to student enrollment, parent experience, Salesforce, and Mulesoft.

The Initial Challenge

For its extended care program, Stratford School used an inefficient and costly paper-based enrollment system that didn’t enable parents with self service. With multiple locations and growing campuses, they needed a nimble online system that could scale with their school.

 
 
 

​The Solution

Comity leveraged Salesforce Community Cloud to create a secure self-service portal for parents. Combining Salesforce Sales Cloud with the Chargent Payment Processor captures student enrollment status, setting up monthly recurring online payments, generating summary receipts, and triggering email notifications. Using Mulesoft, payments, orders, and ledger items are integrated between Community Cloud, Chargent, and NetSuite.

 
 
 

The Results

By looking at the issues from the parents’ and administrators’ perspectives, Comity created an easy-to-use portal for parents and internal dashboards and reports that streamlined the enrollment process for administrators. This convenient portal reduced the number of calls to admission services by 80 percent. Stratford School also increased re-enrollment by 10 percent year over year.